Terms of Use

1. Acceptance of these terms

These Terms of Use (the "Terms") constitute a binding legal agreement between you (the "Client," "you" or "your") and CraftDesk Solutions ("CraftDesk," "we," "us" or "our").

By accessing our website, submitting an enquiry, requesting a quote, accepting a proposal, or otherwise engaging our services, you agree to be bound by these Terms and by our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use our website or services.

2. Definitions

• "Services" means the software design, development, consulting, maintenance and related services that CraftDesk Solutions provides, including MVP development, custom web applications, mobile (React Native) applications, landing pages, and ongoing support.
• "Website" means our marketing website and any related pages, content and forms we make available online.
• "Proposal" means the written quote, scope document, or statement of work that describes the deliverables, timeline, and fees for a specific engagement.
• "Deliverables" means the source code, designs, documentation, and other materials we produce for you under a Proposal.
• "Client Materials" means content, data, branding, credentials, and other materials you provide to us for use in an engagement.

3. The Services

CraftDesk Solutions is a software development company based in Nashik, Maharashtra. We design and build digital products for startups and businesses, including:

• MVP and product development for new ventures.
• Custom web application design and development.
• Cross-platform mobile app development using React Native.
• Landing page and marketing website development.
• Maintenance, support, and feature enhancement for existing products.

4. Eligibility & engagement

• You must be at least 18 years old and capable of entering into a binding contract.
• You agree to provide accurate, current, and complete information when requesting a quote or engaging us.
• You are responsible for the security of any credentials, repositories, or third-party accounts you share with us, and for promptly revoking access when an engagement ends.
• Notify us immediately at craftdesk.tech@gmail.com if you suspect any unauthorised use of access you have granted us.

5. Project scope & proposals

Each engagement is defined by a Proposal that sets out the scope, deliverables, milestones, timeline, and fees. The Proposal, together with these Terms, forms the agreement for that engagement.

Work requested outside the agreed scope ("change requests") will be quoted separately and may affect the timeline and fees. We will not begin out-of-scope work without your written approval.

6. Acceptable use

You agree NOT to use our Website or Services to:

• Build, host, or distribute anything illegal, fraudulent, defamatory, infringing, or harmful.
• Develop products intended to send spam, phishing, malware, or content that violates the rights of others.
• Reverse-engineer, copy, or resell our proprietary tools, templates, or internal frameworks without consent.
• Misrepresent ownership of Client Materials or provide content you do not have the right to use.
• Interfere with, probe, or attempt to gain unauthorised access to our systems or those of our providers.
• Violate any applicable law, regulation, or third-party right.

7. Client responsibilities

Timely delivery depends on your cooperation. You agree to:

• Provide accurate Client Materials, content, and feedback within agreed timeframes.
• Make available a point of contact empowered to review work and approve milestones.
• Obtain all licences, consents, and permissions for any Client Materials you supply.
• Procure and pay for third-party services required for your product (hosting, domains, API subscriptions, app store accounts, paid licences) unless the Proposal states otherwise.

8. Fees, billing & payments

Fees, payment schedule, and currency are set out in your Proposal. All fees are quoted in Indian Rupees (₹) unless stated otherwise.

9. Taxes

All prices are exclusive of applicable taxes (including GST) unless stated otherwise. You are responsible for any taxes, duties, or government charges on your purchase of the Services, except for taxes based on our net income. If you are required by law to deduct any tax from a payment to us, you must gross-up the payment so that we receive the full invoice amount.

10. Refunds & cancellation

• Deposits reserve our team's capacity and are generally non-refundable once work has commenced.
• Fees for work already performed or milestones already delivered are non-refundable.
• Either party may terminate an engagement with written notice as described in Section 16; you remain liable for work completed up to the termination date.
• Where we fail to deliver Services substantially as described for reasons attributable to us, you may request a review by emailing craftdesk.tech@gmail.com; we may issue a discretionary refund or service credit at our reasonable discretion.

11. Timelines, delivery & support

Timelines in a Proposal are good-faith estimates and depend on timely Client input, scope stability, and third-party dependencies. Delays caused by late feedback, scope changes, or third-party services are not our responsibility and may shift the schedule.

Unless otherwise agreed, Deliverables are subject to a defined review window during which you may report defects. A reasonable defect-fix period is included; new features or changes after sign-off are treated as change requests.

12. Intellectual property

Our pre-existing tools, libraries, frameworks, templates, and know-how ("Background IP") remain the property of CraftDesk Solutions. Subject to full payment, we grant you a perpetual, non-exclusive licence to use our Background IP solely as embedded in your Deliverables.

Upon full payment for an engagement, ownership of the custom Deliverables created specifically for you transfers to you, except for Background IP and any third-party or open-source components, which remain governed by their own licences.

The CraftDesk name, logo, and product names are our trademarks and may not be used without our prior written consent.

13. Client data & feedback

You retain all rights in your Client Materials. You grant us a limited licence to host, copy, and process Client Materials solely as necessary to provide the Services. You are responsible for the accuracy, legality, and integrity of Client Materials and for obtaining all necessary consents.

We may showcase non-confidential work (for example, screenshots or a case study) in our portfolio unless you ask us in writing not to. If you provide feedback or suggestions about our Services or tools, you grant us a perpetual, royalty-free licence to use that feedback to improve our offerings.

14. Confidentiality

Each party may access the other's confidential information (including business plans, technical information, and pricing). Each party agrees to use such information only to perform under these Terms, to protect it with at least reasonable care, and not to disclose it to third parties except to personnel and sub-processors bound by similar obligations on a need-to-know basis.

These obligations do not apply to information that is public, independently developed, rightfully received from a third party, or required to be disclosed by law (with reasonable advance notice where legally permitted).

15. Warranties & maintenance

We warrant that the Services will be performed in a professional and workmanlike manner. For a reasonable period after delivery (as stated in the Proposal, or 30 days if unspecified), we will correct defects in Deliverables that fail to materially conform to the agreed scope, at no additional charge.

This warranty does not cover issues caused by Client Materials, third-party services, modifications made by anyone other than us, or use of the Deliverables outside their intended purpose.

16. Suspension & termination

Either party may terminate an engagement for convenience with reasonable written notice, subject to payment for work performed. We may suspend or terminate an engagement immediately if you materially breach these Terms, fail to pay amounts due after a 7-day cure period, or if your use poses a security, legal, or reputational risk.

Upon termination: (a) you remain liable for all fees accrued before termination; (b) we will, upon settlement of outstanding amounts, hand over completed and paid-for Deliverables; and (c) provisions that by their nature should survive (including Confidentiality, IP, Disclaimers, Liability, and Governing Law) will survive.

17. Disclaimers

Except as expressly stated in these Terms, our Website and Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation.

We do not warrant any specific business outcome, revenue, user growth, ranking, or commercial result from any Deliverable. Performance of software depends on hosting, third-party services, end-user devices, and other factors outside our control.

18. Limitation of liability

To the maximum extent permitted by law, in no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or relating to these Terms or the Services, even if advised of the possibility of such damages.

Our aggregate liability for all claims arising out of or relating to these Terms, regardless of the form of action, shall not exceed the total fees actually paid by you to us for the specific engagement giving rise to the claim in the twelve (12) months preceding the event.

19. Indemnification

You agree to defend, indemnify, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with your use of the Services in violation of these Terms or law, your Client Materials (including any claim that they infringe a third party's rights), or your operation of the delivered product after handover.

20. Force majeure

Neither party shall be liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, fire, flood, network or power failures, strikes, pandemic, or the acts or omissions of third-party providers.

21. Governing law & jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws rules. Subject to mandatory consumer-law protections, the courts at Nashik, Maharashtra shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services. The parties agree to attempt in good faith to resolve disputes through negotiation before initiating legal proceedings.

22. Changes to these terms

We may revise these Terms from time to time. The most current version will always be posted on this page with the "Last updated" date refreshed. For material changes we will provide reasonable advance notice where practical. Your continued use of our Website or Services after the effective date of the revised Terms constitutes your acceptance of them.

23. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any Proposal executed between us, constitute the entire agreement regarding the Services and supersede all prior agreements.
• Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• No waiver. Failure or delay in exercising any right does not operate as a waiver of that right.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Independent contractors. The parties are independent contractors; these Terms do not create any partnership, joint venture, or agency relationship.

24. Contact

If you have questions about these Terms, please contact us at:

• Email: craftdesk.tech@gmail.com
• Phone: +91 94034 29923
• Address: Ashoka Marg, Nashik, Maharashtra, India